Frequently Asked Questions

Browse our collection, add items to your cart, and proceed to checkout. You can pay via PayPal, card, or bank transfer. Once payment is confirmed, we will process your order within 1-2 business days.

You can request changes or cancellation within 2 hours of placing your order. Contact us via WhatsApp or email with your order number. Once an order is in processing, we cannot guarantee cancellation.

Yes. We frequently offer pre-orders for upcoming drops. Pre-order items are clearly marked and typically ship within 2-4 weeks of the release date. Full payment is required at checkout.

UK orders typically arrive in 2-4 business days. International shipping takes 5-14 business days depending on destination. You will receive a tracking number once your order ships.

UK standard shipping is £5.99. Free shipping on orders over £150. International rates vary by destination and are calculated at checkout.

Yes, we ship to most countries. Some regions may have restrictions. Enter your address at checkout to see available shipping options and costs.

We accept returns within 14 days of delivery for unworn items in original packaging. Items must be in resellable condition. Custom or pre-order items may have different return terms.

Contact us via email or WhatsApp with your order number and reason for return. We will send you a returns label and instructions. Refunds are processed within 5-7 business days of receiving the item.

Customized items, clearance sale items, and certain pre-order products may be non-returnable. This will be stated on the product page before purchase.

We accept PayPal, Visa, Mastercard, and bank transfer. All card payments are processed securely through Stripe. Wholesale orders may use invoice payment.

Yes. We never store your full card details. All payments are processed through PCI-compliant providers (Stripe, PayPal). Your data is encrypted and secure.

Pre-orders are charged in full at checkout. Your payment secures your order for the upcoming release. We will notify you when your item ships.

Our MOQ varies by product category. Sneakers typically have an MOQ of 6-12 pairs per style. Apparel and accessories may have different minimums. Contact our wholesale team for details.

Submit a wholesale inquiry through our Wholesale page. Include your business details, product categories of interest, and estimated volume. Our team will review and respond within 2-3 business days.

Yes. Wholesale partners receive competitive tiered pricing based on order volume. Dedicated account managers and priority restocking are available for established partners.